They lost my orthotics!!!!

Having phoned yesterday - again! - to chase up why it was now nearly 4 months' wait, they discovered that the lab ahd posted them ages ago, but somehow they'd got lost!! AAArgh!!! Good job my spine problems means I'm not walking anywhere at the moment!
After abject apologies, they got me in this afternoon and reassessed me, so ding, ding, round 2; let's hope they don't lose them this time...Donuts!
Have to say though, the podiatrist (name supplied via pm if u want it) is an absolute poppet; she's knowledgeable, sympathetic, and was the first medical bod to pick up on mine & my daughter's HMS, all from our feet! Thank God for professionals who take that title seriously!