'Discussing Services and Naming Professionals'.
HMSA does feed back information to Medical Advisors and UCLH whether negative or positive at their request. We would like to stress that we really do care whether you receive a poor service at any hospital we support and recommend. However, we have to be very careful and we cant allow direct naming of professionals because of the risk directly to the charity, and of causing offense to our Medical Advisors and the professional relationships we have with them on behalf of HMSA members. We ask that whilst you can say you had a rotten time and why... that you do not make any personal comments about any of the professional or name them. I would be happy for you to be more specific in an email to me at firstname.lastname@example.org
and I will of course pass on the feedback.
We accept that the way we have to moderate these posts can cause upset and we do apologise for that but the staff and moderators have a duty to protect the HMSA from any potential legal issues as well as a professional courtesey to the professionals at the services we recommend. But we would also like to stress that those people who do not feel that they had a good service have a right to express their disappointment and frustration. Their opinions are just as valid and important as those who receive positive services. .
HMSA SENIOR MEDICAL LIAISON OFFICER/ ADMINISTRATOR
Retired RMN, HEDS, Fibro,
eldest son, HEDS, dyspraxia, IBS, ADHD, ASD
middle son, HEDS,
youngest daughter HEDS, dyslexia