I have to say that I am a tad depressed and frustrated at the comments made.
First of All
No-one who sent an email or letter or left a message regarding the Residential Weekend over the last few weeks has been contacted. This is because there is only one member of staff dealing with the RW and all the other HMSA admin.
Alison/ froglet on the 6th January 2012 I explained there was a back log. This was in response to your email on the 28th December (when incidentally the office was closed).
Also as we are near capacity it will take a couple of hours for me to check as it means re-organising the rooms plans again which has been done several times already! In fact I was up to 10pm the other night sorting out a room with 2 sofabeds, instead of 1, as another child wanted to accompany their parents and sibling. So as you can see it takes up many hours to look and see where we can squeeze additional people in if at all........... we planned to make sure it was done fairly based on dates of contact from the person who wants to attend. And if I can fit you in I will and then we will contact you. I dont plan to look at it until this weekend.
I should also remind people that if their membership wasn't in date then they can't book and wouldnt have received the newsletter with the booking form,...and in more than one case someone has complained because they didnt get the booking form when their membership was out of date by several months! This isnt our fault and we do our best to help sort this out.
As I have explained to those people who paid directly into PayPal or into the HMSA bank account before....I haven't yet done the accounts and therefore cant see when certain people paid or not. Having said that..all those people I ALREADY responded to saying that as they 'told' me they had made a payment I secured their booking, Tabi was one of these people who I confirmed a booking with. I havent sent the receipt as I havent done the accounts...yet!
Please remember we are still dealing with a back log of enquiries since the Xmas and New Year, some of them from forum users and members, who were told that the office was closed during this period.
Please also remember that I have EDS/ fibro too and technically only work 16 hrs a week. Although I have a few volunteers on the helpline they dont do admin and neither does Abi as she manages the groups and only works a few hours a week...........I do not have the luxury of a secretary to do basic admin work or do the accounts for me.We are also busy scheduling the weekend with the advisors and speakers again in a limited amount of hours as well as catching up with Xmas/ New Year and doing advocacy and teaching.
If by the end of next week you haven't heard from myself via letter or telephone call then you can assume you dont have a place at the weekend.
Perhaps we should have done that when we started taking bookings? we will bear this in mind next time.. and yes we will try to locate bigger premises.
At the moment there is a waiting list of more than 15 people. All people who contact me and who are members and I couldnt or still cant fit them in for one reason or another have been added to the cancellation list which will be based on first come first served. Obviously it is helpful if you tell me of any mobility issues so that I can make sure you can access the room.
I hope that this clarifies the situation.
HMSA SENIOR MEDICAL LIAISON OFFICER/ ADMINISTRATOR
Retired RMN, HEDS, Fibro,
eldest son, HEDS, dyspraxia, IBS, ADHD, ASD
middle son, HEDS,
youngest daughter HEDS, dyslexia